Setting New COVID-19 Safety Standards with the Quest App

mobile app / enterprise planing & strategy / cms / product dev / Digital Transformation quest mall / retail / e-commerce

Quest Mall
Innovative in-app integration that sets new safety standards

that sets new safety standards

The revamped, re-energized Quest Mall app created a lot of buzz, having vibed with the lively, youthful audience at Quest, registering thousands of downloads within a month of its launch on Play Store and App store(iOS). But since the spread of COVID-19 closed access to the mall, reopening all quarters would be a serious crowd management challenge for the authorities at Quest mall.

Brandsum tried to solve the challenge by quick implementation of innovative features that would help maintain Social Distancing, Contactless Entry and Exit, ensuring safety of all visitors through the Quest mall app. The features emphasized utility for the management and offered a complete solution to the visitors’ COVID-19 woes through the new Quest App.

Smart New Safety Features:

  • Book A Visit feature was implemented for crowd control mechanisms with the help of mobile technology that applies mandatory social distancing norms at the mall premises. This new feature allows users to prebook their visit. Users will be provided with options that let them choose a desired date and time of their visit based on the time slots available, ensuring effective crowd management and a completely smooth and contactless experience.
  • Right from entry, Instead of paying cash at the parking kiosks of the mall, users would be able to pay their parking charges online, ensuring contact-free entry every time they visit Quest. Also, when the users pay online for their parking they get 100 percent cashback which gets credited to their parking wallet and can be utilised in their next visit.
  • And in case of an emergency or a query, users can rely on the SOS feature and receive mall assistance instantly.
  • Besides, the Walk N Win function keeps count of steps taken by the patrons while they are at the mall and rewards them with free vouchers upon completing thresholds.
  • The app is also paired with Bluetooth integrated beacons to notify users about on-going offers from the in-house brands and restaurants as soon as they enter the mall.
  • Adding to the fun, users can rely on the customized in-built selfie filters to upload social-media worthy pictures while they enjoy shopping, eating and spending time at Quest.

Brandsum launched the Quest app with all these features and more, on both the App Store for iOS and the Play Store for Android. The app has already registered 7000 downloads since being launched! With the pre-book feature receiving national media attention, further 1000 plus downloads were registered within a week, with 245 users utilizing the feature to their benefit. Over 750 people have engaged with the feature and till now and more than 350 Walk-n-Win offers have been redeemed by visitors.

The groundwork for instant popularity of the app was laid through an integrated digital marketing campaign that included a series of Social Media communications, pre and post launching of the app with use of targeted paid media campaigns to achieve the desired goals.

To scale your digital marketing initiatives, visit www.brandsum.com